The duties:
- Greeting and welcoming all visitors to the mall with a friendly and professional demeanour
- Answering inquiries and providing information about the mall, its stores, events, and services
- Assisting customers with way-finding, directing them to specific stores or facilities
- Handling customer complaints and concerns, and working to resolve issues in a timely and effective manner
- Providing support and assistance to the mall’s retail tenants as needed
- Maintaining a clean, safe, and visually appealing environment for all mall visitors
- Adhering to the mall’s policies, procedures, and customer service standards
The requirement:
- Previous experience in a customer service or retail role, preferably in a shopping mall or similar environment
- Strong communication and interpersonal skills, with the ability to engage with customers of all ages and backgrounds
- Excellent problem-solving and conflict resolution abilities
- A friendly, approachable, and helpful attitude, with a genuine commitment to providing outstanding customer service
- Familiarity with the local area and knowledge of the mall and its tenants is preferred
- Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages
- Flexibility to work a variety of shifts, including weekends and public holidays